In Sears v. Federal Credit, Corp., a magistrate judge in the U.S. District Court for the Western District of Virginia recommended judgment against a debt collector for violation of the Fair Debt Collections Practices Act for failure to disclose in its initial voicemail communications to the debtor that the collector was “attempting to collect a debt and that any information information obtained will be used for that purpose, and the failure to disclose in subsequent communications that the communication is from a debt collector.” Those initial voicemail communications were as follows:
First Message: Hey Dave, uh, Sam Coffee, Federal Credit, I apologize for the inconvenient call. Um, over some time we’ve tried to settle a case with you and I don’t know what had happened but I think they may have initiated legal action. Could you call me so I can see if I can nip this thing and stop it? 866-611-6300. My extension is 221. Please call me ASAP so I know what has happened. This is uh, I apologize, I apologize, I think I see a docket number here, please call.
Second Message: Message is for David Sears and Denise Finey. This is Jill Brown, I’m with the Federal Credit Corporation’s Legal Department and we’ve been trying to get a hold of you for some time now regarding a case that was pending legal action against you here in our office. However, this has now been forwarded to our attorney and on the 30th they’re going to determine whether or not this is going to affect [sp] your Federal Income Tax next year. In order to help prevent this from happening[,] I need to hear from you at Toll Free 866-611-6300 at extension 228. You will need to reference the Case Number 29613 when you call back.
Obviously, these calls did not contain the information required under the FDCPA. And it seemed like Federal Credit knew that, because part of the opinion details how Federal Credit did not even bother to oppose Sears’s motion for summary judgment, and generally failed to respond properly to discovery. Debt collectors should regard this opinion as a lesson in the importance of following federal standards closely, and in instructing their employees how to comply with those standards, or else face liability and embarassment.
Posted by merrittgreen