As we have discussed on this blog before, businesses are still grappling with how to deal with online “gripe sites” that allow consumers to vent frustrations about products and services, often anonymously. The Communications Decency Act has been a primary impediment to legal recourse against such sites by affording immunity to interactive service providers for information created and developed by third parties. And such sites have generally refused requests to release any information about their anonymous contributors.
In Nemet Chevrolet, Ltd. v. Consumeraffairs.com, Inc., the aggrieved business tried to get around the CDA’s immunity for ISPs by simply accusing the ISP — Consumeraffairs.com in this case — of “soliciting the complaint, steering the complaint into a specific category designed to attract attention by consumer class action lawyers, contacting the consumer to ask questions about the complaint and to help her draft or revise her complaint, and promising the consumer that she could obtain some financial recovery by joining a class action lawsuit.” In doing all of these things, Nemet Chevrolet hoped to portray the ISP as the actual content provider, and thus not be entitled to immunity. Nemet Chevrolet also alleged that the ISP fabricated certain complaints on the basis that Nemet could not identify the customers making the complaint based on the information available on the site, thus again pulling the ISP out of the realm of immunity by accusing it of directly providing the offending content.
The district court decided that Nemet’s allegations were not enough to show a cause of action against the gripe site, and granted Consumeraffairs.com’s motion to dismiss. Yesterday, the U.S. Court of Appeals for the Fourth Circuit affirmed that decision, holding that such conclusory allegations, without more facts regarding what content the gripe site provided, failed to rise to a cause of action that could survive a motion to dismiss under Ashcroft v. Iqbal. Judge G. Steven Agee, for himself and Judge Robert B. King, also held that the allegations supporting the “fabricated” posts were also mere speculation, and dismissed those claims as well. Judge James P. Jones dissented on the “fabricated” posts, arguing that Nemet did make out a cognizable claim against the ISP, saying, “It cannot be the rule that the existence of any other plausible explanation that points away from liability bars the claim. Otherwise, there would be few cases that could make it past the pleading stage.”
The Nemet case is another indication that, given the state of the CDA and the heightened pleading standards mandated under Twombly and Iqbal, businesses are fighting a losing battle trying to litigate against gripe sites. We offered some alternative ideas here.
Posted by merrittgreen